Shipping & Returns Policy

Last updated: June 6, 2026

This policy explains how we ship orders and how returns and refunds are handled. It forms part of our Terms of Service.

Shipping

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

Delivery Time & Destinations

We ship worldwide. Estimated delivery times after dispatch:

• United States: 5–10 business days
• International: 10–20 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or circumstances beyond our control.

Shipping Costs & Tracking

Shipping costs (if any) are shown at checkout before payment. Once your order ships, you will receive a tracking number by email where available.

Customs, Duties & Taxes

International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping price.

Returns & Refunds

Eligibility & Time Limit

Because our products are cosmetic items applied to the skin, we accept returns only for products that are unopened, unused, and in their original sealed packaging. All refund or return requests must be submitted within 7 (seven) days of the date you receive your order. Requests made after this 7-day period cannot be accepted.

Shipping Costs Are the Buyer’s Responsibility

For any refund or return, the buyer is responsible for both the original outbound shipping cost and the return shipping cost. These shipping costs are non-refundable and will be deducted from any refund issued. If the combined shipping costs equal or exceed the order value, no refund will be payable.

Refused or Returned-to-Sender Shipments

If you refuse to accept delivery, or a package is returned to us because you declined or failed to collect it, you remain responsible for both the outbound and return shipping costs, which will be deducted from any refund. Refusing delivery is not a substitute for cancellation.

Damaged, Defective, or Incorrect Items (Quality Issues)

Genuine quality issues are the only exception to the buyer-paid shipping rule above. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos. To have a quality-issue claim approved — and to receive a free replacement or full refund with all shipping costs covered by us — you must provide a formal inspection or appraisal report issued by a qualified, independent third-party institution confirming the defect. Photos alone are not sufficient. Without a valid third-party report, the request is handled as a standard return and the buyer-paid shipping terms above apply.

How to Request a Return

1. Message us on WhatsApp at +1 586 248 1681 within 7 days of delivery, with your order number and reason for return.
2. We will confirm eligibility and provide return instructions.
3. Ship the item back in its original packaging. Outbound and return shipping costs are the customer’s responsibility as set out above.

Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method via Stripe within 5–10 business days, less the outbound and return shipping costs described above.

Non-Returnable Items

• Products that have been opened, used, or unsealed (for hygiene and safety reasons);
• Items for which a request is made more than 7 days after delivery;
• Items not in their original condition or packaging.

Order Cancellations

You may request to cancel an order before it has been dispatched. Once an order has shipped, it cannot be cancelled but may be eligible for return under the conditions above. Refusing delivery is handled under the “Refused or Returned-to-Sender Shipments” section above.

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